The new AI Copilot brings a conversational assistant into Qrew HR. Employees can get instant answers to everyday HR questions, and HR teams can generate documents, summarise requests, and automate common tasks without switching between screens.
What the AI Copilot does
Instant answers for employees
Employees can ask questions in plain language, such as "How many earned leaves do I have left?", "What is the notice period after confirmation?", or "When will this month's payslip be available?" The Copilot answers using your organisation's HR policies and the employee's own data, so the answer reflects your rules, not generic advice.
Help with common actions
From the same conversation, employees can start routine requests such as applying for leave, checking their leave balance, updating personal details, or raising a helpdesk ticket. The Copilot guides them to the right form or workflow instead of sending them to search through menus.
Document generation for HR
HR teams can ask the Copilot to draft standard documents, such as letters and policy summaries, using details already stored in Qrew HR. Drafts are always presented for review, so HR edits and approves before anything is shared.
Request summaries
Long helpdesk threads and multi-step requests can be summarised in a few lines: what was asked, what has been done, and what is pending. This makes handovers between HR team members quicker and helps managers catch up on a request without reading every message.
Automation of repetitive tasks
The Copilot works alongside AI Workflows & Helpdesk, so common requests can be routed to the right team, categorised, and followed up automatically.
How to get started
- Review your knowledge base. The Copilot answers from the policies and FAQs you publish. Make sure your leave, attendance, payroll, and conduct policies are up to date in Qrew HR.
- Turn on the Copilot. An admin can enable it from Settings and choose which employee groups can use it.
- Set permissions. The Copilot respects existing roles and permissions. Employees see only their own data; managers and HR see what their roles already allow.
- Let employees know. Share a short note explaining what the Copilot can help with and how to reach a person in HR when they need one.
- Review and refine. Check helpdesk trends regularly. If the same question keeps coming up, add or improve the relevant policy article.
Who benefits
- Employees get answers at any time without waiting for HR to reply.
- HR teams spend less time on repeated questions and first drafts, and more on work that needs judgement.
- Managers get quick summaries of team requests and can act faster.
Availability
The AI Copilot is available in Qrew HR on the web, alongside the existing AI Workflows & Helpdesk features. To see it in action for your team, contact us or log in at app.qrewhr.com.